Support — Moonlit Beacon
Help with purchases, accounts, saves, and the Hall.
Updated for version 4.0.0.
Contact us
- Email hyo@hyo.dev. Include your player ID (
MB-…, shown in the game's account panel), your device model and OS version, and what happened. - Never send passwords, purchase tokens, or verification codes; support never asks for them.
- Bug reports are also welcome at GitHub Issues.
Current items
The store sells 10 items: 7 permanent one-time items and 3 Continue Coin packs.
| Item | Type | What it grants |
|---|---|---|
| Moonlit SupporterPermanent supporter mark beside your name. | Permanent | Supporter mark beside your name in Settings › Credits, kept permanently. |
| Shadow DancerBalanced style with purple twin arcs. | Permanent | Unlocks this hero in the Moon Shrine, permanently. Balanced sidegrade. |
| Beacon KeeperBalanced style with jade lantern ripples. | Permanent | Unlocks this hero in the Moon Shrine, permanently. Balanced sidegrade. |
| Silver Moon KnightBalanced style with silver crescent fans. | Permanent | Unlocks this hero in the Moon Shrine, permanently. Balanced sidegrade. |
| Eclipse MageBalanced style with crimson eclipse rings. | Permanent | Unlocks this hero in the Moon Shrine, permanently. Balanced sidegrade. |
| Constellation SageBalanced style with teal star chains. | Permanent | Unlocks this hero in the Moon Shrine, permanently. Balanced sidegrade. |
| Lantern ColorsChoose four beacon colors. No combat boost. | Permanent | Beacon flames in Ember, Moon, Violet, and Jade. Cosmetic only. |
| Continue CoinResume where you fell. Score and relics stay. | Consumable | Adds 1 coin to your balance. |
| Continue Coins ×5Five continue coins. Lower price per coin. | Consumable | Adds 5 coins to your balance. |
| Continue Coins ×10Ten continue coins. Best price per coin. | Consumable | Adds 10 coins to your balance. |
- Permanent items stay with your store account across reinstalls and come back through Restore purchases.
- Coin packs grant 1, 5, or 10 coins. One coin resumes a run where you fell with score, level, and relics kept. Spent coins are not restored; each pack can be bought again after verification and consumption.
- Prices and taxes follow each store's listing.
Restore purchases vs game-account sign-in
- Restore purchases (at the bottom of the Store) recovers the 7 permanent items on the same store account (same Apple Account, same Google Play account) after reinstall or on a new device. It needs a connection to the store and the verification service.
- Game-account sign-in (Google or Apple in the moon gate) recovers cloud saves and the Hall entry. It is separate from store restore: signing in does not restore purchases, and restoring does not sign you in.
- No login is needed to open the Store: from the title screen, Store shows the items and Restore purchases is always visible.
Guests and lost progress
- Guest progress is device-only. Reinstalling or moving to a new device without signing in loses it.
- Sign in with Google or Apple to keep a cloud copy of your checkpoint.
- Signing out keeps the old ID and saves on the device and starts a fresh guest; signing back in with the same provider returns to that account's ID and kept saves.
- Unlinked local data may be lost if you reinstall or clear storage (Terms).
Cloud save conflicts
When the cloud copy differs, the game shows both sides and asks which to keep before anything is overwritten.
Refunds
- Purchases follow each store's own payment, restore, and refund procedures; this game adds no extra fees or refund windows.
- Apple purchases: request through Apple's official Report a Problem page.
- Google Play purchases: request through Google Play's official refund help.
- After a confirmed refund, only that purchase's entitlement is revoked; other permanent items stay.
Connection and offline play
- Core play and local records work offline as a guest.
- Loading store products, purchasing, purchase verification, sign-in, cloud saves, and the Hall need an internet connection.
- There are no ads.
Privacy
- How the game handles accounts, saves, and the Hall: Privacy Policy.
- Provider policies: Firebase, Google, Apple.